TERMS & CONDITIONS


TEAMS & CONDITION

  1. Thai International Rent a Car Co., Ltd. or Avis Rent a Car Thailand (“Company”) has established an internet car rental reservation system and online credit card payment whereby the renter shall make a reservation and pay car rental fee with his/her credit card through internet, hereinafter called the “Online Payment” or the “System”. Reservation by this System is completed only after the renter has paid the rental fee through the Online Payment and received a reservation confirmation number from the system.
  2. The renter refers to a person specified in the reservation as driver and who owns the credit card used for Online Payment. In this regard, the renter is required to verify the renting on the pickup date by present required document as follow.
    • The minimum renter age is 21 years.
    • Valid ID card (Thai Residence) or a valid passport (Foreigner).
    • Valid Thai Driving license (Thai) or international Driving license (Foreigner) of the renter and additional driver (if any).
    • The renter’s credit card for the rental payment and for authorization of deposit.

    **All documents must be an original, not a copy or photo. If the renter provides incomplete document on the pickup date or not qualify Company terms & conditions, Company reserves the right not allowed to rent a car and not to refund for the prepaid reservation amount**

  3. The renter hereby acknowledges that his/her credit card data provided for payment through Online Payment will be kept confidential by a payment gateway of The Siam Commercial Bank PLC. The Siam Commercial Bank PLC will verify credit card data and collect the rental fee from the renter’s credit card number provided. The Company has neither obligation to verify the renter’s credit card data nor involvement in any way in the renter’s credit card data.
  4. The renter hereby acknowledges that a special rate on the Online Payment system is limited and subject to specified in the Company’s System. The special rate is offered occasionally which varies depending on certain period and each location. The Company reserves its right at its discretion to change quantity, prices or conditions without prior notice. The renter consent to debit his/her credit card at time of reservation. The reservation success only after the payment is competed and received the reservation confirmation number. The renter cannot claim a special discount rate shown in the system if the renter has not yet made payment through the Online Payment system and received a reservation confirmation number.
  5. The renter who makes reservation through Online Payment hereby understands and agrees to the terms and conditions of the Online Payment that the payment is immediately paid upon making reservation. The renter is not compelled by the Company to make the reservation by this method. There are other available methods to make the reservation for instance, online no prepayment and booking via the Company’s Call Center.

    In case of an error from reservation through the Online Payment system, the Company shall be responsible only for refunding the rental charged to the renter.

  6. For rental modifications
    • The renter required to inform Company at least 24 hours prior pickup date via Avis Call center 02 251 1131 during office hour. The renter can modify the reservation for free 1 time and for pickup date modification, it should not exceed 3 months from the original pickup date of the booking and subject to car availability and also must pay the difference of the rental amount according to the rental rate of that time. For the next modification, the renter accepts modification charge at 20% of the total reservation amount of each modify.
    • If the renter modifies the rental duration shorter than the original reservation, the renter can substitute the rental fee with our optional services for example fuel service, GPS and etc. but cannot refund for cash.
    • If the renter modifies the rental duration longer than the original reservation, the renter acknowledges and accept that the rental rate of the additional date is different from the online rental rate. If the renter fails to inform the extension rental day, Company, at its total discretion, reserves the right to charge the highest or standard rental rate of the additional rental day.
  7. For cancellations, No show and Early return
    • If the renter cancels the reservation 24 hours prior pickup time, the refund will be 70% of the total prepaid reservation amount.
    • If the renter cancels the reservation less than 24 hours or No show, it cannot be refunded.
    • In case of early return Avis reserves the rights not to refund for unused time in any case.
  8. In case the Company cannot provide the car according to the renter’s needs, reservation and payment through the Online Payment system, the renter agrees that the Company provides a substitute car similar or better than the reservation car, based on the rental rate. Changing the type of car or car upgrade shall be in line with the Company’s standard and discretion without prior notice to the renter. In case the Company cannot provide a substitute car by any means to the renter, the renter agrees that the Company may, at its sole and absolute discretion, refund the total rental fee. the renter hereby agrees that such refund is deemed as full and complete responsibility of the Company and shall be final. The renter agrees to release and discharge the Company from any other responsibilities. The Company will notify the renter before the pickup time, specified at the reservation in case of refund because the Company cannot find a car or substitute for the renter.
  9. The renter shall take care of the car and equipment according to the Company’s normal usage conditions. The renter shall drive on normal roads, not to violate legal provisions or traffic law as well as not to use the car in a dishonest way. And the renter shall be responsible for damage to the car and its equipment at the highest rate determine by the Company. The renter acknowledges and agrees with the Company’s terms and conditions applicable to reservation and use of services. The renter agrees that the Company is entitled to cancel the insurance and the Company shall refund the renter in case the Company is suspicious of the renter’s use of the car. The Company has the right to demand compensation for damage to the Company’s car and its equipment in full. The renter is obligated to return the car to the Company or Company’s employees for inspection. If the Company deems appropriate to cancel the service to the renter as he/she uses the car in contradiction with the Company’s terms and conditions, the renter allows the Company to cancel the service immediately regardless of whether the rent period is not completed.
  10. In case of an accident or damage to the rented car, equipment or properties of the Company, the renter agrees to be responsible and liable for any damages caused by the renter, driver, additional driver or anyone who uses the car, or for any loss or damage to the Company’s equipment or properties. The renter shall notify the Company of the damage or loss immediately from the time the renter is aware of the damage or loss. The renter shall also describe the damage or loss, location, time and the other party, considered significant for the renter to be entitled to insurance coverage. However, the insurance may not cover the renter if the renter fails to notify the Company of the damage or loss by the schedule specified or fails to describe the damage or loss or the renter misuses the car, its equipment or other properties, or the renter deliberately causes damage or loss to the Company’s properties. In such cases, the renter agrees to be responsible and liable for such damages or losses at the maximum compensation amount or rate claimed by the Company.
  11. The renter hereby accepts conditions and other requirements that are not specified herein which are the Company’s standard conditions and requirements, shown reverse side of the rental agreement to be provided to the renter at the time the renter signs the car rental agreement with the Company’s staff.

In case of dispute or the Company and the renter have different opinions on an issue, the renter agrees to comply with the Company’s determination, which considers final.